Kinvoria help center

Birthdays, weddings, anniversaries, graduations, farewells, retirements, holidays, thank-yous, memorials, and a custom occasion. People of any age can be included. If someone cannot validly provide authorization themselves, their parent or legal guardian must actively assist and provide the permission required for their participation and information. Birthday projects support whole-number ages from 1 to 150.

No. To minimize third-party data, Kinvoria does not ask for or store a recipient’s or project subject’s full date of birth. The organizer must have authority to provide the information and must give the project subject—or their parent or legal guardian where appropriate—the Recipient and project-subject privacy notice before creating the project. Birthday display ages must be whole numbers from 1 to 150.

Creating the page and collecting voices is free. The organizer sees the $9.99 one-time price before inviting anyone and pays only after closing collection and requesting the final radio. There is no subscription.

The first product supports up to 20 ready contributions. Every recording is limited to 90 seconds. A radio can be created with fewer than five voices, but the organizer receives a quality reminder before closing.

The question is editable until the first voice arrives. After that it locks so every contributor answers the same prompt. The organizer can still adjust the name, deadline, and contributor order before payment.

Yes. The event or gift date can be today or any future date, and the collection deadline must be today or earlier than that date. A same-day project still needs at least one valid recording and successful payment before the radio can be built.

Organizers use Google sign-in to recover projects from a new device. For contributors it is optional: choosing it lets the service limit that Google account to one contribution per project and show the optional Google profile image in the private workspace. A contributor’s email is never shown to the organizer.

Google handles identity verification. The service receives the minimum account identifier, email, display name, and optional profile image needed for sign-in. Voice recordings are not sent to Google.

After signing in, open My radios. A ready project includes its listening page and MP3 download until the 90-day hosted retention period ends. Files already downloaded to your device remain yours.

An organizer should return to the sign-in page and try once more, allowing essential cookies for this site. A contributor may retry Google or continue as a guest. If Google showed an account or permission error, use a different Google account or contact support with the time of the attempt. Never send a password, verification code, or full private link.

No app or account is required. A contributor can optionally use Google or continue as a guest. If they cannot validly agree themselves, a parent or legal guardian must actively assist and provide the required authorization. Guest mode stores a first-party random token in that browser; the server combines it with the project ID and keeps only a project-scoped SHA-256 digest to discourage another submission to that project. It is not a MAC address or device fingerprint. Clearing site data, private browsing, or switching browsers or devices can reset that safeguard. Immediately before submitting, one concise confirmation covers content rights and the current policies.

Open the browser’s site settings and allow microphone access, then retry. If recording remains unavailable, use the upload option for an existing MP3, M4A, WAV, WebM, or OGG file no longer than 90 seconds.

Keep the tab open and retry after reconnecting. The browser keeps the captured file and playback URL in the current page, so a network interruption does not force another take. Refreshing or closing the page clears that local recording.

No. Voice cloning and synthetic impersonation are prohibited. Do not use synthetic speech to imitate a real person or attribute words to them. The public sample is a labeled fictional demonstration using generic synthetic voices, not customer audio or a cloned real-person voice.

Yes. After submitting, they receive a separate private removal link. Deletion removes the hosted contribution and can trigger a clean rebuild. A copy already downloaded by another person cannot be remotely recalled.

One private Kinvoria voice gift for any supported occasion with up to 20 voices, private chaptered playback for 90 days, an MP3 download, and one organizer-requested rebuild while the required source recordings remain in their 30-day retention window. Individual source recordings are not offered as routine downloads and become due for background deletion after 30 days; failed attempts are retried.

Do not pay again. Checkout waits for a verified payment-provider confirmation. Return through the private organizer link and check status. If verification ultimately fails, no render begins and retrying does not create a duplicate charge.

The service retries transient failures safely. A final failure keeps source files available during their retention window and presents a manual retry path. A technical retry never uses the included organizer rebuild.

Open the Refund Policy for eligibility and request steps. Use the support link in your Paddle receipt or contact Kinvoria with the order or transaction ID. Do not send card numbers, voice files, or private links.

The private player and hosted final expire. The organizer receives reminders to download the MP3 first. An expired project cannot be reopened, although a person who already downloaded the MP3 may still have their copy.